Online Computer Tech Support Makes Our Work Easier

Online computer tech support makes our work a lot easier in terms of providing a very important tech support which is indispensable for the efficient use of computers, laptops, printers, scanners, and many more related peripherals. These machines work on a strong combination of hardware and software which requires a strong understanding for them in order to use them efficiently. Due to the nature of working of these machines, which requires a lot of understanding of many kinds of software and hardware applications, it becomes mandatory to have a readily available technical support which could always come forward to shoulder the responsibility of providing uninterrupted efficient service.

There are many issues which do not require an onsite technician visit like software updates, application upgrades, migration, antivirus issues, slow performance of PC, blue screen error etc but just because of the fact that we are quite ignorant of the availability of many online services we end up paying huge bills with large time spent on it. We all are quite aware that with the help of internet and intranet, computer forms a networking which can be local or worldwide. Computer, networking and internet all together make a very efficient combination that enables us to perform and make us more efficient. By being efficient it means to cut time and cost both and online computer tech support does both the works quite smartly and intelligently. The services that are offered online are quite effective due to the fact that they are rendered with the help of high end technical tools and applications which are available online.

Online computer tech support has been a real boon for those who rely on computers and laptops to great extent for doing their day to day work or business which earns living for them. And if in this scenario the machine starts creating problem in its working, then it can be a real tough situation. But due to the availability of all kinds of technical assistance online, now the problem gets resolved quickly and makes our work quite easier. It also saves a lot of money for us as online service cuts cost on many things like technician bill, phone bill, gas bill, parking bill, etc.

Till now we had been discussing only one part of the benefits of online computer tech support. Now let’s discuss the other part imparting knowledge which is of more importance. All the services which are available online educate us on all small and big issues pertaining to computer and software related issues and problems. All the sites who offer online tech support also offer a knowledge base from where all generic information can be retrieved regarding any possible reason. And they also offer forums for discussing specific and serious issues which requires discussion in order to resolve them. In total we can say that all that is offered in online technical services makes our work a lot easier, convenient and effective.

Herry Willson is a content writer working with SupportMart to scatter his purpose and valuable thoughts for computer users across the country. SupportMart ensures availability of online technical support 24/7, which is just at a click of a mouse and provides all sort of supports for your PC. To know more about anti virus installation or Online computer tech support call SupportMart at 1 800 793 7521 Or log on to http://www.supportmart.net

Article Source: http://EzineArticles.com/expert/Herry_Willson/833635

 

The Implications of the Software Sales Tax in Massachusetts

A new sales tax on what is known as “software services” just went into effect in Massachusetts.

The tax was included in the larger transportation bill passed by the state legislature. It requires tech firms in the state to collect a 6.25 per cent sales tax on what is being termed “software design services”. The intent is to raise some $160 million annually.

As written in the Boston Globe, The Department of Revenue defines these services as the “modification, integration, enhancement, installation of configuration of standardized or prewritten software.”

This includes such standard items as the modification of off-the-shelf software, program configuration and even the design and development of a website.

Those in the technology industry in Massachusetts had little knowledge that this portion of the bill even existed. Most found out when it became time to start collecting these taxes.

Now state tech firms will have to add this tax to business services and communicate those added charges with clients.

Why is this important?

Massachusetts is known for its high-tech industry. Many leading technology companies spawned their roots in the state and call it home.

The current economic climate, while slowly recovering, is still burdening these firms as they strive to sustain and enhance business growth.

The tax most certainly slows down this process.

First it becomes a revenue problem as tech companies must find ways to compensate for a sudden 6.25% drop in income. These firms will have to decide how to deal with this situation.

This could include passing on a 6.25% increase to customers in what is already a very competitive marketplace, or reducing corporate expenses. Expense reduction may lead to eliminating staff, or cutbacks in hours, plus decreasing wages and benefits. It could also have a negative impact on the recruitment of top technology talent.

Secondly, it requires dozens if not hundreds of non-revenue generating hours educating clients as to the sudden increase in fees. Customers may not understand all the nuances of the tax and why they have to pay for it.

Thirdly, it becomes a large internal bookkeeping problem. Tech firms must start adding this tax to dozens if not thousands of invoices and then ensuring those funds are accounted for in the proper manner.

Perhaps the greatest repercussion will be the potential loss of tech firms to other locales. Some 15 states are reportedly recruiting these firms to relocate to avoid the tax surcharge. Even Florida is said to be making an attempt to lure Massachusetts technology companies to move to the Sunshine state.

Tech companies state-wide are making their distaste for the tax known to legislators. Some efforts to repeal the tax are underway but it could be a while for all the balls to go into motion to get anything done.

While some consumers may be happy to see the tax used as a new way to fund improvements to the transportation system, overall it creates an unfair disadvantage for state firms, slows economic growth, and damages Massachusetts’ reputation as a national hub for technology.

Marc Arbesman is a founder and CIO of ThrottleNet, Inc. ThrottleNet offers an array of technology services and products to help business owners achieve their corporate goals, while reducing overhead. This is accomplished through outsourced Managed Network Services which helps companies improve their technology uptime and IT capabilities while, at the same time, reducing costs. The firm offers custom software development and mobile applications to help companies accelerate their business growth. For additional information contact ThrottleNet online at http://www.throttlenet.com or call 866-826-5966

Article Source: http://EzineArticles.com/expert/Marc_Arbesman/1411908

 

HRIS Help From Human Resource Software Tech Support Departments

How to get the most help from HRIS tech support Departments
This advice, while directed toward HRIS support help, can and should be applied to any system you are seeking technical help on. As the HRIS user of the software, there are steps you should take to resolve any problems you may be having with your HR system.

Research your HRIS problem
I always advise customers to try and find the answer or solution first before contacting tech support. The benefit of doing so is by reading help files, online knowledge bases or trying to test the issue you are becoming more informed about the problem itself. You may find the answer yourself and in the process learn a considerable amount about the application, or at the very least, if you end up having to contact tech support you are familiar enough with the problem to accurately describe the problem.

Using the HRIS Help File to find the solution
Almost all applications on the market, and every HRIS product I have seen, have an internal HRIS help menu. Become familiar with it and use it. You will be amazed once you get used to it, how helpful it can be. The easiest way to find the answer you need is to use the index. Your software product company may also offer an online knowledge base. If you receive an error or need a formula for a benefit plan, these tools can be invaluable.

Time to make the your HRIS help call
It can be intimidating calling tech support departments. This is why it is imperative that you have as complete knowledge as possible on the issue. It’s easier on the tech support rep and on you. Once you have researched the problem, you will be far more effective at explaining it and be that much more likely to receive the solution you are seeking.

HRIS Help from Tech Support Tips and Secrets
Many companies have their least experienced reps answer the phones. These people have likely worked at the company for less time than you have used the system and may know far less about the HR software than you do. They are going to look for a solution in the help file and the knowledge base. They are new so they won’t just know the answer. So, they are going to go through the exact steps you have already gone through. If they are unable to answer your question, they may ask you to try something and then call back. This is another reason why you have gone through the help file and through the knowledge base so you can say you have already tried these options. The most important thing here is to get past the front line rep and get to the second tier to find your answer. If the front line rep knows that you have researched the problem, tried what the help file and knowledge base suggested often times they will automatically advance your issue to the senior support rep if they are unable to answer your question which is your goal.

Install all HRIS updates
HR software companies constantly update their systems to correct bugs, add functionality and conform to the latest government compliance issues. Thus, it’s very important that you install these updates as you receive them. You may find at some point that the issue you are having may have been resolved in an update you have yet to install.

Clay C. Scroggin has over fifteen years of experience in the human resource software industry. Clay is the President and owner of CompareHRIS.com, a web site dedicated to assisting HR professionals with their search, selection, implementation and use of HR Software. CompareHRIS.com offers an extremely comprehensive HRIS selection tool to assist you with your HRIS, HRMS or HR software selection process. Make sure to download CompareHRIS.com’s free HR and Payroll Software Buyer’s Guide.

Article Source: http://EzineArticles.com/expert/Clay_Scroggin/193133

 

Auto Shop Management Software Increases Accuracy

How many times have shop owners wrinkled their brows after being handed a hard-to-read inspection report detailing recommended work?

Chicken scratch and oil smudges make repair orders and estimates unreadable more often than some might like to recall. Instead of wasting time having a tech try to decipher what was written, shop advisers are overwhelmingly seeking other options.

The answer for a growing number of the nation’s 275,000 independent auto repair shops is wireless vehicle maintenance software. The automotive software solution, an ever-evolving technology used by thousands of auto repair shops, increases accuracy and eliminates the need for handwritten reports. Digitized versions powered on tablet and mobile devices make it possible for techs to carry out digital multi-point inspections with a few taps and clicks, instead of hurriedly writing out inspections and recommendations while other customers wait.

Unlike traditional customer interactions at the counter of an auto repair shop, techs empowered with mobile technology are able to begin work orders at the customer’s vehicle, which helps to save time in addition to increasing efficiency and ensuring more accurate information collection.

The ease of performing inspections, estimates and repair orders efficiently and accurately is important now more than ever. According to the National Highway Traffic Safety Administration, there were nearly 204 million registered vehicles in 2000. A decade later, that number climbed to nearly 250 million and continues to grow.

A higher number of cars on the road means more vehicles moving in and out of service bays, further warranting the need for quick, yet accurate repairs. Automotive software solutions deliver that.

With the press of a few buttons, techs can suggest which repairs should be carried out now, or in the near future. The technology alerts returning customers to pending work from a previous appointment and serves as a reminder, particularly for those who frequently miss necessary service recommendations.

Unlike the traditional handwritten approach to vehicle inspections, techs can now provide a digital estimate and/or a multi-point inspection that can be texted or emailed to customers.

Wireless shop management software enables vehicle identification number (VIN) scanning, which ensures that techs will not copy down an incorrect number. It also enables license decoding to research a vehicle’s history – right from their fingertips.

Perhaps most beneficial of all is the mobile technology’s integration with shop management software, which eliminates the need for double entries. The reports and repair orders that techs generate on their tablets or mobile devices automatically sync with automotive software and are entered into the system.

What other benefits are possible through automotive software solutions? Subsequent topics, including how the tools can increase productivity, lead to greater efficiency and boost profits, will be addressed in future articles.

Article Source: http://EzineArticles.com/expert/Mike_Risich/1862139

 

Tech-writers: A Necessary Evil

New to tech-writing, or thinking about starting? The key to success is recognising that tech-writers are a necessary evil.

Tech-writers are necessary because someone has to write the user doco. The programmers and managers sure as hell don’t want to. This is actually part of the reason that you’re evil, too. In my experience, most programmers and managers think that they could write the manuals if they wanted to… they just don’t want to. They might not write all “flowery” like the tech-writers, but what they write is correct.

Unfortunately, that’s quite often all that’s important to programmers and managers.

There is a feeling within the software environment that accuracy = quality. Audience analysis, doco readability, consistency, usability, active and passive voice, commas in a list of three or more items… All of these things are relatively unimportant to everyone but the tech-writer. Oh… and the user.

In a world where accuracy is all important, a lot goes over the head of the dummy. I don’t know if it’s intellectual snobbery, but programmers and managers seem to think that if they understand it, so should the user. It doesn’t matter whether or not they do… they SHOULD! Stupid users! Maybe it’s the geek’s ultimate revenge…

Your document can be 100% accurate, but if the audience can’t read it, you’ve wasted your time.

So why doesn’t anyone acknowledge this? They do! That’s the weird part. In theory, everyone agrees with you, it’s just in practice that you find yourself out in the cold. I don’t know why this happens. Maybe it’s because most of these guys have never done tech-writing.

So tech-writers spend too long worrying about unimportant things. And they bother programmers and managers with unimportant things. But they’re necessary things. Otherwise why would you be employed. Maybe the absence of simple logic short circuits their brains. Who knows?

What we can get out of this is that there’s a feeling that tech-writers waste time, and as a result, they’re pretty much at the bottom of the heap in the software world. I think a good analogy is the way some rich see the poor. Dirty little creatures… if only we could do without them…

But there is an up-side. I don’t want you thinking it’s all bad.

Being at the bottom of the heap has its advantages. You can go unnoticed for years if you want. If you haven’t seen the movie, Office Space, you should hire it. There’s a little ferrety bloke in that who was “let go” years ago. Problem is, no one ever told him, and because of a glitch in payroll he still got paid. No one ever noticed.

Being a tech-writer’s a bit like that.

When I was managing doco teams, my favourite saying was “All we have to do is manage their expectations and our commitments”. Because programmers and managers resign themselves to the fact that they don’t know what’s going on in the doco team, there’s sometimes a temptation to slacken off. Don’t give in to this temptation!!! If you ever get caught, doing it, it’ll be like the boy who cried wolf – they’ll never believe your estimates again!

The other risk is that you’ll lose your sense of urgency. And that’s a big part of what makes a good worker. You should be very strict about managing your commitments. This requires discipline, because sometimes it seems you’re the only one that cares, but you have to do it.

One thing you should be aware of though, is that your average tech-writer in software spends only about 50% of his or her time writing. The rest of your time is spent planning, problem solving, fixing your computer, researching, interviewing the programmers, writing work pracs…

I always found it was a good balance, though.

It was when I started managing teams that the bottom really fell out. Then the percentage dropped to about 10-20%. There were times when I’d go months without writing any help at all. That can be very frustrating, especially if you don’t particularly like managing.

Now managing tech-writers in software is an interesting thing. As with most technology management positions, you kinda fall into it, because you’re the most senior/experienced person in the company. Unfortunately, that doesn’t qualify you to be a manager. Software companies are renowned for dumping people into management roles without any real training or support.

I don’t really have any advice for you here. If it’s gonna happen, it’ll happen. Just be aware of it, and know that if you fall into a management role, it’s gonna be difficult. (That’s not to say that it can’t be rewarding though…)

The ironic thing is that the most difficult aspect of it is that your staff are screaming at you to change the system. “The programmers don’t answer our questions!” “None of my work has been reviewed for the last 2 months!” “The project manager just told me to forget about quality!”

Unfortunately, the inexperienced tech-writer is often na├»ve enough to think they can change the system. Once you become a manager, you know you can’t. Hold on a minute… Maybe apathy is what qualifies you to be a manager… Hmmmm.

In any case, my advice is not to push too hard. You’ll make life hard for your manager, and give yourself a bad reputation. Recognise you’re a necessary evil, and work within those constraints.

Tech-writing can be a lot of fun. And don’t let anyone tell you it’s not creative. Trying to think of a way to describe what goes in the Name field without just saying “Enter the name” is a real mind-boggler!

* Glenn Murray is an SEO copywriter and article submission and article PR specialist. He is a director of article PR company, Article PR, and also of copywriting studio Divine Write. He can be contacted on Sydney +612 4334 6222 or at glenn@divinewrite.com. Visit http://www.DivineWrite.com or http://www.ArticlePR.com for further details, more FREE articles, or to download his FREE SEO e-book.

Article Source: http://EzineArticles.com/expert/Glenn_Murray/4889